Our Speakers
Sairam Vedam
CMO, QKTech
Suraj Jadhav
VP, Solution & Consulting
QKTech
Sattam Thakur
AVP Product Innovation R&D
Qualitia
Salesforce is repositioning itself around Agentforce, moving from a configurable CRM to an agentic layer where AI agents execute workflows and act on customer data on their own. In large BFSI enterprises, that same platform is now the system of record for loan origination, policy servicing, and customer service.
Release cadence has gone up, testing now extends from screens and APIs to autonomous agent behaviour, and the cost of an undetected defect in a live banking workflow has risen sharply.
In this joint session, QKTech and Qualitia unpack what enterprise-grade Salesforce quality looks like in the Agentforce era.
What we Covered:
1. The Agentforce Shift: From Configuration to Autonomy
What changes when AI agents start making decisions inside your CRM.
2. Salesforce as Mission-Critical BFSI Infrastructure
Why running loan origination and policy servicing on Salesforce raises the stakes on every release.
3. Where Traditional Salesforce QA Breaks Down
The points at which conventional automation fails at enterprise scale.
4. Testing What You Cannot Script
Validating agent behaviour when outcomes are probabilistic, and governing it in a regulated environment.
5. The ROI Case for Modern Test Automation
Connecting test automation to release velocity, defect containment, and risk reduction.
6. Building the Roadmap to Quality at Scale
Where to start, what to sequence, and how to get to an operating model that scales.
