Excellence in digital quality, powered by DevRev and QKTech
Support, engineering and product teams work in separate tools. Customer signals reach the people who build the product too late.
DevRev Computer is an agentic platform that brings customer, support, product and engineering work into one workspace. QKTech implements it, builds agents on it and runs it for enterprises.
As DevRev’s largest Premier Implementation and Solutioning Partner, QKTech helps enterprises place DevRev Computer to work. Computer is the unified agentic platform that brings customers, support, builders and insights into one conversational, action-oriented workspace.
Computer is built on Computer Memory, DevRev’s permission-aware, patented knowledge graph and AirSync, real-time bi-directional sync. It lets agents create, update and act across your systems of record. We use our domain accelerators, pre-built agents and DevRev-certified engineers to help organizations find issues faster, resolve them intelligently and improve products with every interaction.
More than 50 global leaders in banking, insurance, fintech and tech use Computer. Implementation teams report up to 85% of customer issues resolved automatically, 50% lower support costs and 10+ hours saved per employee per week.
Offerings
DevRev Implementation
End-to-end DevRev implementation, including platform configuration, migrations from legacy tools, integrations, operating model setup and adoption support.
Domain-trained AI agents for Dev, QA and SRE teams automate repetitive tasks, prioritize fixes and close feedback loops across code, tickets, Slack, IDEs and dashboards.
Where we work
Industries
SaaS and platforms
Banking
Insurance
Fintech
Regions
United States
Middle East
India
APAC
Hong Kong, Singapore, Malaysia, Thailand and the Philippines
Success metrics
30 to
50%
Faster ticket resolution with QKTech and DevRev accelerators
40%
Faster triage cycles through intelligent, agentic routing
Up to
30%
Lower support workload through AI support agents
About
80%
Fewer production incidents at a fast-growing platform, through experience-centric gates and flakiness control
Computer modules and QKTech value add
Computer for Your Customers
Computer for Support Teams
Computer for Builders
Computer for User Insights
Enterprise Agentic Operations
Enterprise Search and RAG
Computer for Your Customers
Conversational agents improve CX with contextual chat, proactive support, in-app search and guided feedback.
QKTech configures and customizes the Plug SDK for web and mobile, integrates knowledge bases and analyzes voice-of-customer insights. Plug offers AI chat and search, engagement nudges and session analytics out of the box.
Cross-domain session tracking and identity options enable cohesive journeys across properties.
Computer for Support Teams
Goal-oriented support agents resolve issues on their own, recommend next actions and hand cases to people when needed. This lowers MTTR and improves CSAT.
QKTech migrates teams from Zendesk and Freshdesk using pre-built IP for AI-driven routing, guardrails, observability dashboards, self-learning knowledge bases, unified ticketing and semantic search. We add snap-ins for integrations and automations, and AirSync to connect Slack and Jira.
Computer for Builders
A single workspace connects customer signals, developer tasks and release cycles. It brings engineering and quality under one AI-native umbrella.
QKTech onboards Dev, QA and SRE teams and deploys domain-trained builder agents. The agents prioritize fixes, propose optimizations and close feedback loops across code, tickets and dashboards.
Computer for User Insights
A unified analytics layer shows behavioral trends, friction points and reliability patterns across the digital journey.
QKTech designs Computer dashboards for anomaly detection, performance baselines and real-time feedback loops. They include session replays, heatmaps and unified journeys, plus captured screens, events, API calls, crashes, ANRs and gestures for deep UX diagnostics.
Enterprise Agentic Operations
Build and run fleets of conversational and execution agents in an enterprise-grade control plane with RBAC, audit trails, policy guardrails and AI observability.
QKTech designs operating models for agent fleets, QE-for-AI validation, drift monitoring and compliance across all functions. Our Agentic Alert Intelligence IP reduces noise in voice-of-the-market (VoM) data through smart clustering, automated workflows and plug-and-play snap-ins.
Enterprise Search and RAG
Computer Memory unifies tickets, code, docs and designs into one source of truth. It gives precise, source-grounded answers.
QKTech delivers information architecture design, ingestion pipelines and relevance tuning for domain accuracy and governance. AirSync and Memory provide the grounding and permissions layer for trusted answers across structured and unstructured content.
The QK team’s partnership has been astounding. The team has shown extreme professionalism. They were open to the dynamic shifts in requests that were coming in and were keeping everyone accountable. The collaborative and cheerful nature of the folks were really heartwarming.
Aura Roy, CSM, DevRev
Common questions about DevRev and QKTech
What is DevRev Computer?
DevRev Computer is an agentic platform that brings customers, support, builders and insights into one conversational workspace. Agents in Computer can create, update and act across your systems of record.
What does QKTech do as a DevRev partner?
QKTech implements DevRev, migrates data from legacy tools, builds domain-trained agents and sets up the operating model. We also run and improve the platform after launch.
Can QKTech migrate us from Zendesk or Freshdesk?
Yes. We migrate teams from Zendesk and Freshdesk using pre-built IP for AI-driven routing, knowledge bases, unified ticketing and semantic search.
Does DevRev connect to Slack and Jira?
Yes. AirSync keeps external data in sync, and we use it to connect Slack and Jira to Computer. Snap-ins add further integrations and automations.
Get insights that matter. Deliver experiences that are simply better.
Schedule a complimentary consultation or request a DevRev demo with our experts.
