Transforming Quality Assurance: A Leading Insurer Achieves a 90% Reduction in Renewal Case Processing Time
Industry & Segment
Insurance
Objective
To modernize the insurer’s quality assurance process by reducing renewal case processing time, improving accuracy, and enhancing operational efficiency through automation and streamlined workflows.
Partner
UiPath
Overview
One of India’s largest general insurers faced significant challenges in expanding its testing scope due to a reliance on manual testing processes. This manual approach limited their ability to efficiently manage an increasing volume of transactions, particularly in a competitive digital landscape where timely application releases are crucial. The insurer needed to enhance its testing capabilities without disproportionately increasing resource allocation, which could jeopardize release timelines and overall operational efficiency.
Challenges
Limited Testing Scope
The reliance on manual testing restricted the ability to cover all necessary scenarios, leading to gaps in quality assurance.
Resource Constraints
The increasing demand for testing would require significantly more human resources, which was not feasible within existing budgetary constraints.
Competitive Pressure
The digital insurance landscape demanded rapid release cycles, making it essential for the insurer to enhance its testing speed and coverage.
Production Defects
Late identification of issues during production cycles resulted in customer dissatisfaction and potential revenue loss due to application errors.
Strategy and Solutions Employed
To address these challenges, the insurer implemented a comprehensive automation strategy aimed at enhancing testing efficiency and coverage. The following solutions were employed:
Automated Regression Suite
The regression suite for Motor and Health insurance products was updated and automated, allowing for efficient management of release cycles while ensuring quality assurance.
Comprehensive Automation
Provided a single query interface to manage observability data across multiple environments.
Unified Testing Framework
A single framework was developed for web, API, and mobile automation, streamlining maintenance efforts and reducing complexity across different platforms.
Scriptless Automation
Scriptless automation was used for the website and mobile app revamp journeys, enabling a quick turnaround time.
Testing Tools
- Website and Mobile Automation: UiPath was employed for automating website and mobile applications.
- API Automation: Rest Assured facilitated efficient API testing.
- Test Management: JIRA was implemented for streamlined test management and tracking.
Results Achieved
Zero
Showstopper defects. Post-automation, the organization achieved a defect-free production environment, ensuring high-quality releases.
4X
Faster web automation execution. The time required for web automation tasks was reduced by four times, allowing for quicker turnaround on testing cycles.
40X
Faster API automation execution. API testing efficiency improved dramatically, with execution speeds increasing by forty times compared to previous manual processes.
Scriptless Website
Automation
The use of scriptless automation enabled rapid deployment of the website with minimal coding efforts required from the development team.
25,000
Renewal cases verified per day. Automated processes allowed real-time validation of up to 25,000 renewal cases per day, a substantial increase from the previous capacity of only 2,000–3,000 cases per day. This involved enhancing speed and accuracy in the API call chain and significantly reducing the time required for data retrieval for renewal processing.
At QKTech, insurance test automation sits under Digital Reliability, one of the six pillars of our Reliability OS for Enterprises, which helps enterprises ship AI agents and modern platforms without the risk.
Automating regression across your insurance products? Schedule a free consultation with our quality engineering team.
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