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MIS Executive

Skills

What You’ll Do and What You’ll Bring

JD No.

SM-Executive

Role

MIS

Position/ Designation

Executive

Reporting to

Assistant Manager

Team Size

7-9

Position Statement / Purpose

This role is responsible for anal zing & preparing the data and its quality that will be shared with the client. He needs to review the data for correctness in terms of information (uptime & downtime of the application considering the availability of the application for an end user that is provided to the client.

Key Deliverables (Key Result Areas)

  • Technical Ability
  • Communication Skills
  • Client-Facing Skills
  • Ability to work as one team

Key Responsibilities (Job Description)

  • Technical Ability: Good Excel Knowledge.
  • Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
  • Client-facing skills: Ability to work with people at multiple levels.
  • Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges and propose best possible solutions.
  • Ability to work as one team: Operates as a team and not in silos.

Key Performance Measures and KPIs

  • Work on allocated reports with SLA and Accuracy
  • Handling Internal and External customer doubt/ queries and challenges
  • Run the Utilities.
  • Data Mining.
  • Data Audit
  • KPIs-
  • Timely Applying leaves
  • Attendance Discipline
  • Ability to work under pressure.
  • Good Interpersonal Skills
  • Decent Communication Skills

Key Decision Pointers (capture any decision-making authority, if any)

  • This role is an individual contributor and providing the inputs for further decision making.

Linked Career Roles –

  • Through learning and certifications, Internal Job Rotations available across the organization.

Background

  • Education:
  • Graduates – in any stream or equivalent;
  • Experience:
  • 1 to 2 years
  • Technical:
  • MS Excel, Pivot, V lookup & Basic Formula.
  • Behavioural/Soft Skills
    1. Effective communication skills and ability to articulate properly
  • Should be flexible with Rotational shifts and Week offs (24*7)