Delivery Manager

What You’ll Do and What You’ll Bring

Key Responsibilities

  • Manage the end-to-end demand lifecycle, including demand intake, resource planning, capacity management, forecasting, and fulfillment while ensuring optimal utilization of resources across projects.
  • Develop and maintain short-term and long-term demand forecasts by analyzing project pipelines, business opportunities, resource capacity, and market trends to support informed decision-making.
  • Drive margin improvement initiatives by monitoring resource costs, utilization, project profitability, and revenue performance, while working closely with delivery and finance teams to achieve business targets.
  • Lead effort estimation, resource estimation, and workforce planning activities for new opportunities, project extensions, and change requests, ensuring accurate planning and successful project execution.
  • Act as a key interface between clients, business teams, and delivery stakeholders to understand resource requirements, address staffing needs, manage escalations, and maintain strong client relationships.
  • Support strategic planning activities through workforce modeling, capacity planning, demand-supply analysis, risk assessment, and recommendations that align with organizational growth objectives.
  • Establish and maintain accurate demand, allocation, utilization, forecasting, and financial data while generating MIS reports, dashboards, and executive-level insights for leadership review.
  • Continuously identify opportunities for process improvement, operational excellence, and data-driven decision-making to enhance overall demand management effectiveness.

Required Skills

  • Demand Management & Workforce Planning
  • Forecasting & Capacity Management
  • Margin & Profitability Management
  • Effort and Resource Estimation
  • Client & Stakeholder Management
  • Strategic Planning & Decision Making
  • Data Management, MIS & Analytics
  • Advanced Excel, Power BI, and Reporting Tools
  • Strong Communication and Presentation Skills