Vinay Nair
Head – Customer Experience
About Vinay
Vinay Nair leads the Global Customer Experience Practice at QKTech and serves as Client Partner for Strategic accounts in the Middle East. With 24+ years in Quality Assurance, Application monitoring and client partnership across the UAE, India and APAC, he is known for building trusted, C-suite-level relationships that turn delivery into lasting growth. Vinay set up the CX practice under the CEOs office. With a strategy on Client relationship from inception to renewals and retentions, his team works cross functionally and measures and executes strategies around NPS and CSAT scores
Vinay joined QK in 2006 and has led the Digital Experience Monitoring business unit and then transitioned into multiple roles including Channel Partnerships, Presales and Account management across India, Middle East and Southeast Asia Presales across EMEA
He holds an MBA in Finance from Southern New Hampshire University and a BE in Electrical Engineering from Mumbai University. He has completed Executive programmes at Harvard Business School, Virginia Tech and IIM Ahmedabad, along with Six Sigma Black Belt certification.
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