Skills
What You’ll Do and What You’ll Bring
7 to 8 years of dedicated ServiceNow platform experience to lead the architecture, implementation, and optimization of IT Operations Management (ITOM) and Configuration Management Database (CMDB) modules.
Core Responsibilities
- ITOM & CMDB Architecture: Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premise infrastructure.
- CMDB Health & Governance: Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance.
- Observability Integrations: Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana).
- Event Management Automation: Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents.
- Custom Code & Scripting: Write advanced, highly efficient JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios.
- Platform Security & Compliance: Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices.
- Technical Leadership: Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions.
Required Skills & Qualifications
- Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform.
- ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the C