A Leading Global Bank Achieves Digital Resiliency With QKTech’s Bank-in-a-Box Framework
Industry & Segment
Banking & Insurance
Objective
Eliminate outages, enhance scalability, and embed NFR-led compliance to restore customer trust and satisfy regulators.
Platform & Partners
Compaqk
Watermelon
Dynatrace
Client Overview
One of the leading global banks, valued at over USD 170 billion and serving 120 million+ customers, undertook a critical digital transformation to strengthen service reliability. Frequent outages and scalability limits were undermining customer trust and inviting regulatory scrutiny. To sustain its leadership, the bank launched an NFR-led initiative to build a resilient, compliant, and disruption-free ecosystem that could scale with rising digital demand.
The Challenge
System Instability
Frequent outages and unplanned downtimes across mobile banking, net banking, and customer service platforms.
Eroding Customer Trust
Service disruptions impacting reputation and confidence.
Regulatory Scrutiny
Heightened oversight following multiple high-profile outages.
Scalability Limits
Early builds stalled at 50 concurrent users; environment bottlenecks blocked journey testing.
Inadequate Test Data
Limited coverage constrained scenario validation.
Poor Resiliency
Systems unable to recover gracefully from internal or infrastructure failures.
Solution Overview
Requirements & Readiness Assessment
Mapped NFR goals across compliance, integration, and reliability with a shift-left approach embedded into every sprint.
Bank-in-a-Box Framework Deployment
Created production-like environments with smart virtualization to validate real-world traffic and extreme concurrency.
Resiliency & Reliability Engineering
Improved resiliency from 75% to 95%+ using Watermelon and controlled failure injections, while accelerating testing by 40% with Compaqk.
Observability-Driven QA
Integrated Dynatrace APM & RUM for Day-1 observability, proactive detection, and live readiness validation.
Early Defect Elimination & Governance
Automated BVTs detected 52 critical defects early while ensuring audit-ready compliance through continuous lifecycle checkpoints.
Results Achieved
Technical results
Resiliency
Enhanced
Improved resiliency through chaos testing, defect fixes, and configuration tuning.
0
Severity-1 defects in production. Post-implementation, no critical functional or NFR defects were reported in live environments.
68%
Time savings in early defect detection. Automated BVTs identified 52 reliability-impacting defects before integration, accelerating release readiness.
20M
Customer records migrated in 4 hours. Reduced migration time from 24+ hours to just 4 hours, enabling faster and more reliable cutovers.
Business Impact
Reduced Infrastructure Costs
Optimized capacity planning and auto-scaling efficiencies cut infrastructure spend by 30–40%, improving program ROI.
Elevated Customer Trust
Consistent, disruption-free digital experiences restored confidence across the bank’s 120M+ customer base.
Restored Regulatory Confidence
Audit-ready governance and demonstrable system stability reduced regulatory scrutiny and streamlined compliance sign-offs.
Zero-Variance Release Cadence
Enabled zero-variance adherence to a bi-weekly release model, ensuring predictable, risk-free rollouts.
Build reliability that lasts. Deliver banking experiences that never break.
At QKTech, NFR engineering sits under Digital Reliability, one of the six pillars of our Reliability OS for Enterprises, which helps enterprises ship AI agents and modern platforms without the risk.
We can embed resiliency, scalability, and compliance into your digital ecosystem from Day 1.
Schedule a complimentary consultation with our experts or request a demo of COMPAS today.